{"id":19117,"date":"2025-02-03T14:31:15","date_gmt":"2025-02-03T12:31:15","guid":{"rendered":"https:\/\/inkubaator.tallinn.ee\/?post_type=events&#038;p=19117"},"modified":"2025-02-18T15:59:51","modified_gmt":"2025-02-18T13:59:51","slug":"kuidas-teenust-disainida","status":"publish","type":"events","link":"https:\/\/inkubaator.tallinn.ee\/en\/events\/kuidas-teenust-disainida\/","title":{"rendered":"Kuidas teenust disainida?"},"content":{"rendered":"\n<p>Koolitus annab alustavatele ettev\u00f5tjatele \u00fclevaate teenusedisaini p\u00f5hit\u00f5dedest ja praktilistest t\u00f6\u00f6riistadest, mida rakendada oma ettev\u00f5tte teenuste ja toodete arendamisel. Osalejad \u00f5pivad m\u00f5istma teenusedisaini t\u00e4htsust ja hea kliendikogemuse loomise p\u00f5hialuseid ning aitab vaadata oma teenuseid l\u00e4bi kliendi silmade. <\/p>\n\n\n\n<p>Koolituse arutelus m\u00f5testame, millised on sarnasused ja erinevused ettev\u00f5tete kasutajakogemuses.<\/p>\n\n\n\n<p>Koolituse k\u00e4igus t\u00f6\u00f6tatakse j\u00e4rgnevate teemadega:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Definitsioon ja t\u00e4htsus:<\/strong> Mis on teenusedisain ja miks see on oluline? Mis on teenusedisaini eesm\u00e4rgid ja kasu ettev\u00f5ttele?<\/li>\n\n\n\n<li><strong>Teenusedisaini p\u00f5him\u00f5tted:<\/strong> Kasutajakeskne l\u00e4henemine, terviliku kogemuse kujundamine, koosloome klientidega.<\/li>\n\n\n\n<li><strong>Kliendikogemus, klienditeekond ja persoonad: <\/strong>Mis on kasutajakogemus (CX)? Klienditeekonna kaardistamine ehk visuaalne esitus kliendi kogemusest teenusega ning puutepunktid teenuse erinevates etappides. Kliendi persoonade kirjeldamine k\u00e4itumismustrite ja harjumuste p\u00f5hiselt.<\/li>\n<\/ul>\n\n\n\n<p><strong>Koolitusel on v\u00f5imalik osaleda kohapeal (Kultuurikatel, Kursi 3) v\u00f5i veebis.&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>Koolituse viib l\u00e4bi Ettev\u00f5tlusinkubaatori mentor J. Margus Klaar.<\/strong>\u00a0J. Margus Klaar on alustavaid ja tegutsevaid ettev\u00f5tteid n\u00f5ustanud juba \u00fcle 30 aasta, t\u00f6\u00f6tades organisatsioonidega v\u00e4ga erinevatest tegevusvaldkondadest. Silmapaistvate \u00e4riarendusprojektidena v\u00f5ib v\u00e4lja tuua Swedbanki v\u00e4ikeettev\u00f5tete suuna \u00e4ristrateegia, Elroni kasutajakogemuse arenduse ja Helmese br\u00e4ndistrateegia. Alates 2018. aastast on Margus Disaini Meistriklassi disainijuhina n\u00f5ustanud k\u00fcmneid ettev\u00f5tteid j\u00f5udmaks uute toote- ja teenusearendusteni.\u00a0<\/p>\n\n\n\n<p><strong>Osalustasu:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ettev\u00f5tlusinkubaatori inkubantidele on osalemine tasuta.<\/li>\n\n\n\n<li>Ettev\u00f5te ja Eraisik: 40\u20ac+km<\/li>\n\n\n\n<li>Vilistlane, TDH disainer: 30\u20ac+km<\/li>\n<\/ul>\n\n\n\n<p><em>K\u00e4esolev s\u00fcndmus toimub projekti \u201cTallinna Loomeinkubaatori tugiteenused loomeettev\u00f5tjatele j\u00e4tkusuutlikuks arenguks ja ekspordiv\u00f5imekuse kasvuks\u201d raames ning see on kaasrahastatatud Euroopa Liidu poolt.<\/em><\/p>\n","protected":false},"featured_media":19118,"template":"","meta":{"_acf_changed":true},"event-category":[160],"class_list":["post-19117","events","type-events","status-publish","has-post-thumbnail","hentry","event-category-koolitus"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kuidas teenust disainida? - Tallinna Ettev\u00f5tlusinkubaator<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kuidas teenust disainida? - Tallinna Ettev\u00f5tlusinkubaator\" \/>\n<meta property=\"og:description\" content=\"Koolitus annab alustavatele ettev\u00f5tjatele \u00fclevaate teenusedisaini p\u00f5hit\u00f5dedest ja praktilistest t\u00f6\u00f6riistadest, mida rakendada oma ettev\u00f5tte teenuste ja toodete arendamisel. Osalejad \u00f5pivad m\u00f5istma teenusedisaini t\u00e4htsust ja hea kliendikogemuse loomise p\u00f5hialuseid ning aitab vaadata oma teenuseid l\u00e4bi kliendi silmade. Koolituse arutelus m\u00f5testame, millised on sarnasused ja erinevused ettev\u00f5tete kasutajakogemuses. Koolituse k\u00e4igus t\u00f6\u00f6tatakse j\u00e4rgnevate teemadega: Koolitusel on v\u00f5imalik osaleda kohapeal (Kultuurikatel, Kursi 3) v\u00f5i veebis.&nbsp; Koolituse viib l\u00e4bi Ettev\u00f5tlusinkubaatori mentor J. Margus Klaar.\u00a0J. Margus Klaar on alustavaid ja tegutsevaid ettev\u00f5tteid n\u00f5ustanud juba \u00fcle 30 aasta, t\u00f6\u00f6tades organisatsioonidega v\u00e4ga erinevatest tegevusvaldkondadest. Silmapaistvate \u00e4riarendusprojektidena v\u00f5ib v\u00e4lja tuua Swedbanki v\u00e4ikeettev\u00f5tete suuna \u00e4ristrateegia, Elroni kasutajakogemuse arenduse ja Helmese\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/\" \/>\n<meta property=\"og:site_name\" content=\"Tallinna Ettev\u00f5tlusinkubaator\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-18T13:59:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2025\/02\/Margus-Klaar.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1049\" \/>\n\t<meta property=\"og:image:height\" content=\"586\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/\",\"name\":\"Kuidas teenust disainida? - Tallinna Ettev\u00f5tlusinkubaator\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Margus-Klaar.png\",\"datePublished\":\"2025-02-03T12:31:15+00:00\",\"dateModified\":\"2025-02-18T13:59:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/#primaryimage\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Margus-Klaar.png\",\"contentUrl\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Margus-Klaar.png\",\"width\":1049,\"height\":586},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-teenust-disainida\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kuidas teenust disainida?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#website\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/\",\"name\":\"Tallinna Ettev\u00f5tlusinkubaator\",\"description\":\"Loo enda edulugu\",\"publisher\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#organization\",\"name\":\"Tallinna Ettev\u00f5tlusinkubaator\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/favicon.webp\",\"contentUrl\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/favicon.webp\",\"width\":512,\"height\":512,\"caption\":\"Tallinna Ettev\u00f5tlusinkubaator\"},\"image\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kuidas teenust disainida? - Tallinna Ettev\u00f5tlusinkubaator","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/","og_locale":"en_US","og_type":"article","og_title":"Kuidas teenust disainida? - Tallinna Ettev\u00f5tlusinkubaator","og_description":"Koolitus annab alustavatele ettev\u00f5tjatele \u00fclevaate teenusedisaini p\u00f5hit\u00f5dedest ja praktilistest t\u00f6\u00f6riistadest, mida rakendada oma ettev\u00f5tte teenuste ja toodete arendamisel. Osalejad \u00f5pivad m\u00f5istma teenusedisaini t\u00e4htsust ja hea kliendikogemuse loomise p\u00f5hialuseid ning aitab vaadata oma teenuseid l\u00e4bi kliendi silmade. Koolituse arutelus m\u00f5testame, millised on sarnasused ja erinevused ettev\u00f5tete kasutajakogemuses. Koolituse k\u00e4igus t\u00f6\u00f6tatakse j\u00e4rgnevate teemadega: Koolitusel on v\u00f5imalik osaleda kohapeal (Kultuurikatel, Kursi 3) v\u00f5i veebis.&nbsp; Koolituse viib l\u00e4bi Ettev\u00f5tlusinkubaatori mentor J. Margus Klaar.\u00a0J. Margus Klaar on alustavaid ja tegutsevaid ettev\u00f5tteid n\u00f5ustanud juba \u00fcle 30 aasta, t\u00f6\u00f6tades organisatsioonidega v\u00e4ga erinevatest tegevusvaldkondadest. Silmapaistvate \u00e4riarendusprojektidena v\u00f5ib v\u00e4lja tuua Swedbanki v\u00e4ikeettev\u00f5tete suuna \u00e4ristrateegia, Elroni kasutajakogemuse arenduse ja Helmese\u2026","og_url":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/","og_site_name":"Tallinna Ettev\u00f5tlusinkubaator","article_modified_time":"2025-02-18T13:59:51+00:00","og_image":[{"width":1049,"height":586,"url":"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2025\/02\/Margus-Klaar.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/","url":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/","name":"Kuidas teenust disainida? - Tallinna Ettev\u00f5tlusinkubaator","isPartOf":{"@id":"https:\/\/inkubaator.tallinn.ee\/#website"},"primaryImageOfPage":{"@id":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/#primaryimage"},"image":{"@id":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/#primaryimage"},"thumbnailUrl":"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2025\/02\/Margus-Klaar.png","datePublished":"2025-02-03T12:31:15+00:00","dateModified":"2025-02-18T13:59:51+00:00","breadcrumb":{"@id":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/#primaryimage","url":"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2025\/02\/Margus-Klaar.png","contentUrl":"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2025\/02\/Margus-Klaar.png","width":1049,"height":586},{"@type":"BreadcrumbList","@id":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-teenust-disainida\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/inkubaator.tallinn.ee\/"},{"@type":"ListItem","position":2,"name":"Kuidas teenust disainida?"}]},{"@type":"WebSite","@id":"https:\/\/inkubaator.tallinn.ee\/#website","url":"https:\/\/inkubaator.tallinn.ee\/","name":"Tallinna Ettev\u00f5tlusinkubaator","description":"Loo enda edulugu","publisher":{"@id":"https:\/\/inkubaator.tallinn.ee\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/inkubaator.tallinn.ee\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/inkubaator.tallinn.ee\/#organization","name":"Tallinna Ettev\u00f5tlusinkubaator","url":"https:\/\/inkubaator.tallinn.ee\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/inkubaator.tallinn.ee\/#\/schema\/logo\/image\/","url":"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2024\/08\/favicon.webp","contentUrl":"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2024\/08\/favicon.webp","width":512,"height":512,"caption":"Tallinna Ettev\u00f5tlusinkubaator"},"image":{"@id":"https:\/\/inkubaator.tallinn.ee\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/inkubaator.tallinn.ee\/en\/wp-json\/wp\/v2\/events\/19117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inkubaator.tallinn.ee\/en\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/inkubaator.tallinn.ee\/en\/wp-json\/wp\/v2\/types\/events"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inkubaator.tallinn.ee\/en\/wp-json\/wp\/v2\/media\/19118"}],"wp:attachment":[{"href":"https:\/\/inkubaator.tallinn.ee\/en\/wp-json\/wp\/v2\/media?parent=19117"}],"wp:term":[{"taxonomy":"event-category","embeddable":true,"href":"https:\/\/inkubaator.tallinn.ee\/en\/wp-json\/wp\/v2\/event-category?post=19117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}