{"id":14990,"date":"2024-02-13T16:00:09","date_gmt":"2024-02-13T14:00:09","guid":{"rendered":"https:\/\/inkubaator.tallinn.ee\/?post_type=events&#038;p=14990"},"modified":"2024-09-09T22:57:22","modified_gmt":"2024-09-09T20:57:22","slug":"kliendikogemuse-arendamine","status":"publish","type":"events","link":"https:\/\/inkubaator.tallinn.ee\/en\/events\/kliendikogemuse-arendamine\/","title":{"rendered":"Kliendikogemuse arendamine"},"content":{"rendered":"<p class=\"p1\">Kliendikogemuse ja-uuringu teemalise koolituse eesm\u00e4rk on anda osalisele teadmisi ja oskusi sellest, kuidas uurida klienti ja parandada kliendikogemust.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"p1\">Koolituse fookuses on, mida meie klient v\u00e4\u00e4rtustab ja kuidas ta meid tajub?<\/p>\n<p class=\"p1\"><b>Avame j\u00e4rgnevaid teemasid: <\/b><\/p>\n<ul>\n<li class=\"p1\">Mis on kliendikogemus ja miks see on oluline? N\u00e4ited p\u00f5nevatest kliendikogemustest<\/li>\n<li class=\"p1\">Kuidas panna ennast kliendi kingadesse ja millistel viisidel on m\u00f5istlik viia l\u00e4bi kliendiuuringut?<\/li>\n<li class=\"p1\">Kuidas disainida kliendikogemust ja millele p\u00f6\u00f6rata t\u00e4helepanu?<\/li>\n<li class=\"p1\">Klienditeekonna kaardistus (kliendi pool + ettev\u00f5tja pool)<\/li>\n<\/ul>\n<p class=\"p1\"><b>Koolituse tulemusena <\/b>on osalejad v\u00f5imelised l\u00e4bi viiama kliendiuuringu, mis v\u00f5imaldaks neil leida pimekohti oma teenuses\/tootes ja avastada varjatud v\u00f5imalusi oma toote\/teenuse arendamiseks.<\/p>\n<p>Koolituse j\u00e4rgselt saavad k\u00f5ik osalejad kodut\u00f6\u00f6, mille tagasisidestamine toimub grupimentorluse raames.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Koolituse viib l\u00e4bi Loomeinkubaatori mentor Mari Arnover. <\/strong>Mari Arnover on suure pildi na\u0308gija, kes suhtleb ja kuulab palju, na\u0308eb seoseid ja mustreid ning paneb need kokku strateegiaks. Tugevuseks on kiire disainmo\u0303tlemine, inimestega kontakti saavutamine, so\u0303nastamise oskus, lahendustele orienteeritus ning varasemad kogemused erineval pool lauda \u2013 nii to\u0308o\u0308 tellija kui teenusepakkuja poolel. Maril on praktilist kogemust turunduses u\u0308le 15 aasta ning teenusedisainis 10a ning igapa\u0308evaselt tegeleb oma ettevo\u0303ttega Kliendiuuringud.ee. Ta annab ku\u0308lalislektorina bra\u0308ndijuhtimise ja teenusedisani loenguid magistrantidele TU\u0308 Pa\u0308rnu Kolledz\u030cis.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Osalemine:<\/strong><\/p>\n<ul>\n<li>Koolitus on m\u00f5eldud ainult Loomeinkubaatori programmides osalevatele ettev\u00f5tetele.<\/li>\n<li>Kasvuprogrammi inkubantidele tasuta.<\/li>\n<li>Teistele inkubantidele 30\u20ac+km.<\/li>\n<\/ul>\n<p><strong>Koolitus toimub Loomeinkubaatoris kohapeal (Veerenni24C).<\/strong>\u00a0Kui kohapeal ei ole v\u00f5imalik osaleda, siis anna teada oma konsultandile ja organiseerime veebi\u00fclekande.<\/p>\n","protected":false},"featured_media":15006,"template":"","meta":{"_acf_changed":false},"event-category":[160],"class_list":["post-14990","events","type-events","status-publish","has-post-thumbnail","hentry","event-category-koolitus"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kliendikogemuse arendamine - Tallinna Ettev\u00f5tlusinkubaator<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inkubaator.tallinn.ee\/sundmused\/kliendikogemuse-arendamine\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kliendikogemuse arendamine - Tallinna Ettev\u00f5tlusinkubaator\" \/>\n<meta property=\"og:description\" content=\"Kliendikogemuse ja-uuringu teemalise koolituse eesm\u00e4rk on anda osalisele teadmisi ja oskusi sellest, kuidas uurida klienti ja parandada kliendikogemust. &nbsp; Koolituse fookuses on, mida meie klient v\u00e4\u00e4rtustab ja kuidas ta meid tajub? Avame j\u00e4rgnevaid teemasid: Mis on kliendikogemus ja miks see on oluline? N\u00e4ited p\u00f5nevatest kliendikogemustest Kuidas panna ennast kliendi kingadesse ja millistel viisidel on m\u00f5istlik viia l\u00e4bi kliendiuuringut? Kuidas disainida kliendikogemust ja millele p\u00f6\u00f6rata t\u00e4helepanu? Klienditeekonna kaardistus (kliendi pool + ettev\u00f5tja pool) Koolituse tulemusena on osalejad v\u00f5imelised l\u00e4bi viiama kliendiuuringu, mis v\u00f5imaldaks neil leida pimekohti oma teenuses\/tootes ja avastada varjatud v\u00f5imalusi oma toote\/teenuse arendamiseks. Koolituse j\u00e4rgselt saavad k\u00f5ik osalejad kodut\u00f6\u00f6,\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inkubaator.tallinn.ee\/sundmused\/kliendikogemuse-arendamine\/\" \/>\n<meta property=\"og:site_name\" content=\"Tallinna Ettev\u00f5tlusinkubaator\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-09T20:57:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2024\/02\/Koolituste-kujundus-2024-kevad-13.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1099\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/\",\"name\":\"Kliendikogemuse arendamine - Tallinna Ettev\u00f5tlusinkubaator\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Koolituste-kujundus-2024-kevad-13.png\",\"datePublished\":\"2024-02-13T14:00:09+00:00\",\"dateModified\":\"2024-09-09T20:57:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/#primaryimage\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Koolituste-kujundus-2024-kevad-13.png\",\"contentUrl\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/Koolituste-kujundus-2024-kevad-13.png\",\"width\":2100,\"height\":1099},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kliendikogemuse-arendamine\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kliendikogemuse arendamine\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#website\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/\",\"name\":\"Tallinna Ettev\u00f5tlusinkubaator\",\"description\":\"Loo enda edulugu\",\"publisher\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#organization\",\"name\":\"Tallinna Ettev\u00f5tlusinkubaator\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/favicon.webp\",\"contentUrl\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/favicon.webp\",\"width\":512,\"height\":512,\"caption\":\"Tallinna Ettev\u00f5tlusinkubaator\"},\"image\":{\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kliendikogemuse arendamine - Tallinna Ettev\u00f5tlusinkubaator","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/inkubaator.tallinn.ee\/sundmused\/kliendikogemuse-arendamine\/","og_locale":"en_US","og_type":"article","og_title":"Kliendikogemuse arendamine - Tallinna Ettev\u00f5tlusinkubaator","og_description":"Kliendikogemuse ja-uuringu teemalise koolituse eesm\u00e4rk on anda osalisele teadmisi ja oskusi sellest, kuidas uurida klienti ja parandada kliendikogemust. &nbsp; Koolituse fookuses on, mida meie klient v\u00e4\u00e4rtustab ja kuidas ta meid tajub? 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