{"id":12497,"date":"2023-02-15T18:11:00","date_gmt":"2023-02-15T16:11:00","guid":{"rendered":"https:\/\/inkubaator.tallinn.ee\/?post_type=events&#038;p=12497"},"modified":"2023-03-13T14:16:24","modified_gmt":"2023-03-13T12:16:24","slug":"kuidas-luua-head-klienditeekonda-oma-ettevottele","status":"publish","type":"events","link":"https:\/\/inkubaator.tallinn.ee\/en\/events\/kuidas-luua-head-klienditeekonda-oma-ettevottele\/","title":{"rendered":"Kuidas luua head klienditeekonda oma ettev\u00f5ttele?"},"content":{"rendered":"<p>Klienditeekonna kaardistamine v\u00f5imaldab ettev\u00f5tetel luua tervikliku \u00fclevaate kliendikogemusest oma tegevuse k\u00f5igis kontaktpunktides.<\/p>\n<p>&nbsp;<\/p>\n<p>Omades kliendi edusammudest ja probleemkohtadest selget \u00fclevaadet, saavad ettev\u00f5tjad avastada ja luua uusi v\u00f5imalusi, kuidas parandada oma ettev\u00f5tte k\u00e4ek\u00e4iku, kohandada teenuseid ja pakkumisi ning kasvatada kliendi lojaalsust ja m\u00fc\u00fcki.\u00a0<\/p>\n<p><strong>Klienditeekonda k\u00e4sitleme 2 osalise t\u00f6\u00f6toaga:<\/strong><\/p>\n<p><strong>24.03 kell 10-12 toimub t\u00f6\u00f6toa 1. osa:<\/strong><\/p>\n<ul>\n<li>T\u00f6\u00f6toa esimeses osas saame teada, mis on teenusedisain ja klienditeekond. Kuulame n\u00e4iteid ettev\u00f5tetest, kes on neid oma tegevuses rakendanud ning seel\u00e4bi suurema kliendirahulolu saavutanud. M\u00f5tleme l\u00e4bi oma ettev\u00f5tte klienditeekonna ja valmistume ette kasutajauuringuks!\u00a0<\/li>\n<\/ul>\n<p>K\u00f5igile osalejatele on soovitatav enne t\u00f6\u00f6tuppa tulekut identifitseerida ka \u00fcks probleem, millele nad soovivad t\u00f6\u00f6toa raames lahendust leida.<\/p>\n<p><strong>31.03 kell 10-13 toimub t\u00f6\u00f6toa 2. osa:<\/strong><\/p>\n<ul>\n<li>T\u00f6\u00f6toa teises osas teeme kokkuv\u00f5te intervjuude tulemustest ja hakkame klienditeekonda kaardistama. M\u00f5nedel julgematel osalistel avanueb ka v\u00f5imalus saada kohest tagasisidet oma t\u00f6\u00f6le ja juhiseid parandusteks. R\u00e4\u00e4gime sellest, mida saadud infoga peale hakata, millele t\u00e4helepanu p\u00f6\u00f6rata ja kuidas edasi tegutseda.<\/li>\n<\/ul>\n<p><strong>T\u00f6\u00f6toad viib l\u00e4bi Kristiina Truvee, <\/strong>kes on l\u00e4bi ja l\u00f5hki toote entusiast, kelle t\u00e4helepanu on alati suunatud kasutajale ehk toote\/teenuse l\u00f5pptarbijale. Pea 10 aastane t\u00f6\u00f6kogemus fintech- ja telco-valdkonnas nii tootejuhi kui ka teenusedisainerina, on talle andnud laiahaardelise \u00fclevaate kasutajast ja tema k\u00e4itumisest. Kristiina aitab erinevatel ettev\u00f5tetel aru saada, mida klient p\u00e4riselt vajab ning kuhu fookuse peaks suunama. Tuntumad projektid, milles Kristiina kaasa on l\u00f6\u00f6nud on EV100 \u00e4pp, Telia br\u00e4ndivahetus ja uute Luminori digikanalite ehitamine. Oma teenusedisaini entusiasimi on Kristiina k\u00e4inud t\u00e4iendamas nii kohalikus EKAs, kui ka Londonis.<\/p>\n<p><strong>Formaat:<\/strong> T\u00f6\u00f6toad toimuvad kohapeal.<\/p>\n<p><strong>NB! T\u00f6\u00f6toad on m\u00f5eldud vaid Loomeinkubaatori inkubantidele! Registreerudes eeldame, et osaled m\u00f5lemal kuup\u00e4eval.<\/strong><\/p>\n","protected":false},"featured_media":12598,"template":"","meta":{"_acf_changed":false},"event-category":[],"class_list":["post-12497","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kuidas luua head klienditeekonda oma ettev\u00f5ttele? - Tallinna Ettev\u00f5tlusinkubaator<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-luua-head-klienditeekonda-oma-ettevottele\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kuidas luua head klienditeekonda oma ettev\u00f5ttele? - Tallinna Ettev\u00f5tlusinkubaator\" \/>\n<meta property=\"og:description\" content=\"Klienditeekonna kaardistamine v\u00f5imaldab ettev\u00f5tetel luua tervikliku \u00fclevaate kliendikogemusest oma tegevuse k\u00f5igis kontaktpunktides. &nbsp; Omades kliendi edusammudest ja probleemkohtadest selget \u00fclevaadet, saavad ettev\u00f5tjad avastada ja luua uusi v\u00f5imalusi, kuidas parandada oma ettev\u00f5tte k\u00e4ek\u00e4iku, kohandada teenuseid ja pakkumisi ning kasvatada kliendi lojaalsust ja m\u00fc\u00fcki.\u00a0 Klienditeekonda k\u00e4sitleme 2 osalise t\u00f6\u00f6toaga: 24.03 kell 10-12 toimub t\u00f6\u00f6toa 1. osa: T\u00f6\u00f6toa esimeses osas saame teada, mis on teenusedisain ja klienditeekond. 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M\u00f5tleme l\u00e4bi oma ettev\u00f5tte klienditeekonna ja valmistume ette kasutajauuringuks!\u00a0 K\u00f5igile osalejatele on soovitatav enne t\u00f6\u00f6tuppa tulekut identifitseerida ka \u00fcks probleem, millele nad\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inkubaator.tallinn.ee\/sundmused\/kuidas-luua-head-klienditeekonda-oma-ettevottele\/\" \/>\n<meta property=\"og:site_name\" content=\"Tallinna Ettev\u00f5tlusinkubaator\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-13T12:16:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inkubaator.tallinn.ee\/wp-content\/uploads\/2023\/02\/Koolituste-kujundus-2022-su\u0308gis-37.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-luua-head-klienditeekonda-oma-ettevottele\\\/\",\"url\":\"https:\\\/\\\/inkubaator.tallinn.ee\\\/sundmused\\\/kuidas-luua-head-klienditeekonda-oma-ettevottele\\\/\",\"name\":\"Kuidas luua head klienditeekonda oma ettev\u00f5ttele? 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